Invoices are due upon receipt. Late payments will incur a 10% monthly fee on outstanding amounts.

We will maintain the confidentiality of sensitive client information, including administrative credentials, in compliance with data protection laws.

Client collaboration is essential for the successful and timely completion of all projects.

Clients must provide feedback within 2 business days of receiving deliverables. Delayed feedback may affect project timelines.

Feedback delays may lead to adjustments in delivery schedules and final project completion dates.

• Clients are responsible for ensuring all submitted content is free of copyright violations.
• Some images, fonts, or resources may have restricted licenses for web use only.
• Clients are responsible for entering their content into the CMS unless otherwise agreed. Access to CMS will be granted during development as appropriate.

If a project is canceled, clients will be billed for work completed up to the point of termination.

Project timelines are estimates and may be affected by third-party vendors, internal factors, or client responsiveness.

Neither party is liable for indirect damages (e.g., loss of profit), except for personal injury, death, or property damage caused by negligence.

Either party may terminate with 30 days’ written notice.
Immediate termination applies for non-payment or obstructive client behavior.

• Deposits are non-refundable if terminated by the client.
• Either party may terminate if insolvency occurs.

Once work commences, deposits are non-refundable.

Payments are accepted via direct bank deposit or cheque (work begins after cheque clearance).

Invoices will be issued according to agreed milestones. Work begins once payment is received.

Post-project support is available upon request and will incur additional fees.

Ongoing hosting access may be required for maintenance. Changing passwords or restricting access may limit our ability to provide further support.

• We are not liable for failures of third-party software or tools.
• Managed hosting accounts are subject to additional terms.
• Estimates for third-party integrations may be revised if complexities arise.

We reserve the right to refuse service if a project appears to serve an illegitimate or unethical purpose.

Additional charges apply for resolving security breaches or malicious attacks post-completion.

Clients are responsible for ensuring their website complies with all applicable laws (eCommerce, accessibility, etc.).

We are not liable for any legal issues arising from the content or functionality of client websites. Clients are advised to seek legal counsel for complex compliance needs.

We will take reasonable measures to protect customer data from unauthorized access and comply with industry standards.

All intellectual property remains with Identity Design Firm until final payment is made. Upon full payment, ownership transfers to the client.

All official communications, including contract changes, must be sent in writing via certified mail or recognized delivery service. Change requests must be emailed from the client’s registered address.